FAQ

Do you still have questions?

Read our answers to the most frequently asked questions

  • How do automatic responses work on Facebook Marketplace?

    Our bot automatically detects new messages in the Marketplace inbox of your personal Facebook account and responds instantly using AI. It understands the context, answers questions, and schedules appointments — all without any action required on your part.

  • Are automatic responses allowed on Facebook Marketplace?

    Yes. Once a prospect shows interest by contacting you via Messenger, you can legitimately automate information sharing, qualification, and appointment scheduling. Our tool complies with Facebook’s terms and conditions by informing the person that an AI will respond, while still offering the option to speak with a human. You maintain full control and can take over manually at any time if you wish or if the person requests it.

  • What happens if the AI bot doesn’t know the answer?

    The AI bot is trained using the information from your listings, so it responds based on the details you provide and your communication rules. Generally, it can answer 99% of questions. For complex questions it cannot handle, you can set up a rule that puts the conversation on hold and sends you an email notification.

  • How do I access my appointment management platform?

    After your purchase, our technical team creates a personalized subdomain at [https://yourname.visitapart.com](https://yourname.visitapart.com), installs the WordPress platform (the most widely used for websites), sets up the best available appointment management plugin, and creates a page to display your calendar. Our technical team ensures everything is configured within 24 hours and sends you your link [https://yourname.visitapart.com/wp-admin](https://yourname.visitapart.com/wp-admin) along with your login credentials to access it.

  • Are there any monthly fees for my appointment management platform?

    Unlike most online appointment management software, you will never be charged a monthly fee. Once your purchase is complete, the platform is entirely yours, and you can use it without any limitations. You maintain full control of your tool, with no hidden subscriptions or recurring costs, ensuring a secure and long-term solution for managing your appointments.

  • Can it handle multiple listings?

    Yes, absolutely — the bot considers the context of each listing and checks the information if needed to avoid any errors.

  • Can the AI bot filter out unserious people?

    Yes, our AI bot is designed to identify and filter out unqualified contacts, allowing you to focus only on high-quality leads. Additionally, each prospect is assigned a score to evaluate their quality, and you receive an email notification after every conversation.

  • Can I modify the responses to questions?

    Yes — whether it’s for information, qualification criteria, negotiation, or appointment scheduling, everything is fully customizable using tailored prompts that you can create. If you’re not sure how to do this, contact our technical support or choose the Manager plan.

  • How long does the installation and setup take?

    Most users complete the setup and training of their bot in 1 hour, as well as the customization of their appointment management platform in 1 hour. Simply follow the instructions in our tutorial videos, which are sent by email after your purchase and subscription.

  • Do I need technical skills?

    No coding skills are required! Our intuitive interface allows anyone to set up automated responses on Marketplace and an appointment calendar in just a few minutes. However, if you prefer not to manage anything yourself, choose the Manager plan and we’ll handle everything for you.

  • Can someone help me set everything up?

    Yes, in addition to the tutorial videos you’ll receive, we offer email technical support to assist you with installing and setting up the solution and your platform. Our team is available to guide you and ensure everything is properly configured, with quick answers to your questions. And if you’re short on time or prefer to delegate completely, choose the Manager plan — we take care of everything for you.

  • What are the AI bot subscription plans?

    Free – $0 - 25 AI messages per month - 3 active listings - 1 Facebook account Professional – $14.90 USD/month - 1,000 AI messages per month - Up to 25 active listings - 1 Facebook account - Lead scoring system - Chat space for testing - Conversation dashboard Business – $49.90 USD/month - 5,000 AI messages per month - Unlimited active listings - 3 Facebook accounts - Lead scoring system - Chat space for testing - Conversation dashboard Scale – $79.90 USD/month - 10,000 AI messages per month - Unlimited Facebook accounts - Lead scoring system - Chat space for testing - Conversation dashboard

  • Does the appointment platform send SMS reminders?

    Yes, absolutely! You can choose to send reminders by email, SMS, or both to notify people about an apartment viewing. Simply create an account with our technology partner, activate the SMS Notification option, and top up your account. You can select a credit of $10, $20, $50, or $100. In Canada, with the provider Bell Mobility, the cost is only $0.01245 per SMS.

  • Can an AI bot get my account banned?

    No tool can guarantee this 100%. Our introduction message, “anti-flagging” mode, and natural response timing are designed to minimize risks and mimic authentic human behavior. If this is a concern, we also offer support for purchasing an existing Facebook account that has been active for several years and has many friends. For more information, contact us directly.